bestbuy.com

scanned 9/11/2026, 3:31:57 AM · took 580s · E-commerceGemini · gemini-2.5-flash · HTTP · Target bestbuy.comA measurement at one moment, not a verdict · Methodology
53/ 100
CFair

Best Buy's website is largely invisible to AI agents due to a JavaScript-heavy homepage that forces them to rely on external search results.

The one fix worth most right nowGet the fix files →

Put the main links in the raw HTML+853 → 61

All of them together: 93 (A)

Projected from the audit record. After fixing, re-run the task or re-measure to confirm.

AI agents struggled to navigate bestbuy.com because the raw HTML of the homepage contains only three links, a classic sign of a client-rendered Single Page Application. Because most agents cannot execute JavaScript to reveal the site's navigation, they were forced to guess URLs or rely on external search engines for all 10 tested tasks. Consequently, the agents failed to complete 9 out of 10 tasks using the site's own content, resulting in a low 10% task success rate. Furthermore, the lack of an /llms.txt file left agents without a machine-readable map, leading to frequent 404 errors when they attempted to guess standard paths for pricing, support, and locations.

What works

What to fix

 

For each item: its current state, why it matters, how to fix it and how to check. The same content comes as files you can hand straight to whoever does the work.

Putting the items together…

Fix files

Files generated from this audit. Paste them in, or hand them to a coding agent. Have someone review them before they go live.

Building the fix files…

Detailed results

The results behind the score, and the measurement record.

Discovery
10/20
Access
27/30
Navigation
12/30
Completion
4/20
HTTPREDIRECT

Evidence

  • homepage HTTP 200
  • redirect hops: 1
ROBOTSBOT

Evidence

  • no bot blocking observed
  • First byte after 9147ms
LLMS.TXTSITEMAPROBOTS

Evidence

  • /llms.txt — absent (HTTP 404)
  • /llms-full.txt — absent (HTTP 0)
  • /sitemap.xml — present
  • /sitemap-index.xml — absent (HTTP 0)
  • /sitemap_index.xml — absent (HTTP 0)
  • /robots.txt — present
HTMLSSR

Evidence

  • 3 links in the raw HTML
PRICINGFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 0%
  • done_small_detour
SIGNUPFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 100%
  • done_small_detour
API-DOCSFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 0%
  • done_small_detour
GET-STARTEDFULL

Evidence

  • outcome success · verdict full
  • the final answer cited this site
  • site-guided navigation 25%
  • 2xx rate 100%
  • done_small_detour
SUPPORTFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 0%
  • done_small_detour
CONTACTFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 0%
  • done_small_detour
LOCATIONSFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 33%
  • done_small_detour
POLICYFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 100%
  • done_small_detour
LATESTFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 67%
  • done_small_detour
COMPAREFAILED

Evidence

  • outcome success · verdict failed
  • the final answer cited no URL from this site
  • site-guided navigation 0%
  • 2xx rate 100%
  • done_small_detour

WebMCP — what the site declares about itself

Not checked

This audit ran with the WebMCP check switched off. That does not mean there are no tools — it means we did not look. Turn on "Check WebMCP" when re-auditing.

Act-stage check (nothing submitted)

Checks whether an agent could fill in the forms and press the buttons, up to the point of pressing. No form was submitted, nothing added to a cart, nothing paid. Report only; not scored.

The act stage was not checked in this audit.

Per-task results

TaskVerdictOwn-site shareRequest successFollowed guidanceCited own site
find pricingFailed0%0%0%No
create an accountFailed100%100%0%No
find apiFailed0%0%0%No
get startedFull75%100%25%Yes
get supportFailed0%0%0%No
contact a humanFailed0%0%0%No
find a branchFailed100%33%0%No
refund policyFailed100%100%0%No
latest noticeFailed100%67%0%No
compare two optionsFailed100%100%0%No

About this report

Measured
9/11/2026, 3:31:57 AM GMT+9
Engine
Gemini · gemini-2.5-flash · HTTP

This is what AI agents could do on the site at the time above, measured by actually using it. It is not a verdict on the site or the company, and the result can change when the site does.

Methodology →About AOO-Bot and opting out →

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Diagnosingbestbuy.com

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