schwab.com

scanned 9/10/2026, 9:47:23 PM · took 153s · SecuritiesGemini · gemini-2.5-flash · HTTP · Target schwab.comA measurement at one moment, not a verdict · Methodology

38/ 100

DNeeds work

Schwab.com is largely unnavigable for AI agents due to a JavaScript-dependent homepage, forcing them to rely on third-party search results instead of official content.

The one fix worth most right nowGet the fix files →

Put the main links in the raw HTML+3038 → 68 · grade D → C

All of them together: 97 (A)

Projected from the audit record. After fixing, re-run the task or re-measure to confirm.

AI agents experienced a severe navigation failure on schwab.com, achieving only a 10% task success rate. The root cause is the homepage's raw HTML, which contains zero links—a common issue with Single Page Applications that blocks agents unable to execute JavaScript. Without readable links, agents were forced to use external search engines to find information for 9 out of 10 tasks. The complete absence of standard routing files like `/llms.txt` and `/sitemap.xml` compounded the issue by removing any fallback discovery methods. As a result, the site's own URLs were cited in only 20% of the tests, leaving the brand's narrative in the hands of third-party sources.

What works

The site does not actively block automated bots at the network level.
The 'support' intent was successfully resolved and cited the site's own URLs.

What to fix

For each item: its current state, why it matters, how to fix it and how to check. The same content comes as files you can hand straight to whoever does the work.

Putting the items together…

Fix files

Files generated from this audit. Paste them in, or hand them to a coding agent. Have someone review them before they go live.

Building the fix files…

Detailed results

The results behind the score, and the measurement record.

Discovery

5/20

Access

26/30

Navigation

0/30

Completion

7/20

1.Can an agent get into the site at all?90/100

HTTPREDIRECT

Evidence

homepage HTTP 200
redirect hops: 1

2.Does the site let agents through rather than block them?80/100

ROBOTSBOT

Evidence

no bot blocking observed
/robots.txt absent
First byte after 167ms

3.Does it publish machine-readable guidance?0/100

LLMS.TXTSITEMAPROBOTS

Evidence

/llms.txt — absent (HTTP 404)
/llms-full.txt — absent (HTTP 404)
/sitemap.xml — absent (HTTP 404)
/sitemap-index.xml — absent (HTTP 404)
/sitemap_index.xml — absent (HTTP 404)
/robots.txt — absent (HTTP 404)

4.Is the raw HTML readable without running JavaScript?0/100

HTMLSSR

Evidence

0 links in the raw HTML

5.Does the site state its fees or rates as numbers?25/100

FEESFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

6.Can an agent check who is eligible?25/100

ELIGIBILITYFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

7.Does the site guide an agent to support?80/100

SUPPORTFULL

Evidence

outcome success · verdict full
the final answer cited this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

8.Can an agent find branch or store locations?25/100

LOCATIONSFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

9.Does the site guide an agent through signing up?25/100

SIGNUPFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

10.Does it state the refund or cancellation rule with a deadline?25/100

POLICYFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

11.Can an agent reach the actual document file?55/100

DOCSPARTIAL

Evidence

outcome success · verdict partial
the final answer cited this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

12.Can an agent reach a human contact?25/100

CONTACTFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

13.Can an agent reach the latest notice, with its date?32/100

LATESTFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 50%
2xx rate 67%
done_small_detour

14.Can an agent compare two plans or products?25/100

COMPAREFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

WebMCP — what the site declares about itself

Not checked

This audit ran with the WebMCP check switched off. That does not mean there are no tools — it means we did not look. Turn on "Check WebMCP" when re-auditing.

Act-stage check (nothing submitted)

Checks whether an agent could fill in the forms and press the buttons, up to the point of pressing. No form was submitted, nothing added to a cart, nothing paid. Report only; not scored.

The act stage was not checked in this audit.

Per-task results

Task	Verdict	Own-site share	Request success	Followed guidance	Cited own site
fees & rates	Failed	75%	100%	0%	No
am I eligible	Failed	67%	100%	0%	No
get support	Full	100%	100%	0%	Yes
find a branch	Failed	67%	100%	0%	No
create an account	Failed	67%	100%	0%	No
refund policy	Failed	100%	100%	0%	No
find a document	Partial	100%	100%	0%	Yes
contact a human	Failed	25%	100%	0%	No
latest notice	Failed	0%	67%	50%	No
compare two options	Failed	75%	100%	0%	No

About this report

Measured: 9/10/2026, 9:47:23 PM GMT+9
Engine: Gemini · gemini-2.5-flash · HTTP

This is what AI agents could do on the site at the time above, measured by actually using it. It is not a verdict on the site or the company, and the result can change when the site does.

Methodology →About AOO-Bot and opting out →