bt.com

scanned 9/26/2026, 12:05:07 AM · took 144s · IT AffiliateGemini · gemini-2.5-flash · HTTP · Target bt.comA measurement at one moment, not a verdict · Methodology

74/ 100

CFair

AI agents can access the site but fail to complete 80% of tasks due to poor internal routing and reliance on external search.

The one fix worth most right nowGet the fix files →

Publish llms.txt+774 → 81

All of them together: 92 (A)

Projected from the audit record. After fixing, re-run the task or re-measure to confirm.

Agents successfully connected to the site without encountering bot blocks and located standard files like sitemap.xml and robots.txt. However, the overall task success rate is only 20%, with 8 out of 10 intents failing to yield complete answers. The site forces agents to rely heavily on external search engines to find pages for contact, locations, support, and latest news, rather than providing clear internal pathways. Additionally, the absence of an /llms.txt file causes agents to guess URLs, leading to 404 errors and complete failure when searching for documentation.

What works

The site does not block AI agents and returns a healthy HTTP 200 status on the homepage.
Standard discovery files (sitemap.xml, robots.txt) are present and accessible.
Agents successfully completed the 'signup' and 'careers' tasks while citing the site's own URLs.
When agents do find content, they cite the site's own URLs 90% of the time.

What to fix

For each item: its current state, why it matters, how to fix it and how to check. The same content comes as files you can hand straight to whoever does the work.

Putting the items together…

Fix files

Files generated from this audit. Paste them in, or hand them to a coding agent. Have someone review them before they go live.

Building the fix files…

Detailed results

The results behind the score, and the measurement record.

Discovery

12/20

Access

23/30

Navigation

26/30

Completion

13/20

1.Can an agent get into the site at all?90/100

HTTPREDIRECT

Evidence

homepage HTTP 200
redirect hops: 1

2.Does the site let agents through rather than block them?65/100

ROBOTSBOT

Evidence

robots.txt contains Disallow rules
CAPTCHA script present, not blocking: Imperva
First byte after 878ms

3.Does it publish machine-readable guidance?45/100

LLMS.TXTSITEMAPROBOTS

Evidence

/llms.txt — absent (HTTP 404)
/llms-full.txt — absent (HTTP 404)
/sitemap.xml — present
/sitemap-index.xml — absent (HTTP 404)
/sitemap_index.xml — absent (HTTP 404)
/robots.txt — present

4.Is the raw HTML readable without running JavaScript?85/100

HTMLSSR

Evidence

16 links in the raw HTML

5.Can an agent reach a human contact?55/100

CONTACTPARTIAL

Evidence

outcome success · verdict partial
the final answer cited this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

6.Can an agent reach the job openings?93/100

CAREERSFULL

Evidence

outcome success · verdict full
the final answer cited this site
site-guided navigation 67%
2xx rate 100%
done_big_detour

7.Can an agent find branch or store locations?25/100

LOCATIONSFAILED

Evidence

outcome success · verdict failed
the final answer cited no URL from this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

8.Does the site guide an agent to support?55/100

SUPPORTPARTIAL

Evidence

outcome success · verdict partial
the final answer cited this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

9.Does the site answer pricing itself?75/100

PRICINGPARTIAL

Evidence

outcome success · verdict partial
the final answer cited this site
site-guided navigation 100%
2xx rate 100%
done_unaided

10.Can an agent reach the latest notice, with its date?55/100

LATESTPARTIAL

Evidence

outcome success · verdict partial
the final answer cited this site
site-guided navigation 0%
2xx rate 100%
done_big_detour

11.Does it state the refund or cancellation rule with a deadline?75/100

POLICYPARTIAL

Evidence

outcome success · verdict partial
the final answer cited this site
site-guided navigation 100%
2xx rate 100%
done_unaided

12.Can an agent reach the actual document file?45/100

DOCSFAILED

Evidence

outcome success · verdict failed
the final answer cited this site
site-guided navigation 0%
2xx rate 0%
done_small_detour

13.Can an agent compare two plans or products?65/100

COMPAREPARTIAL

Evidence

outcome success · verdict partial
the final answer cited this site
site-guided navigation 50%
2xx rate 100%
done_big_detour

14.Does the site guide an agent through signing up?100/100

SIGNUPFULL

Evidence

outcome success · verdict full
the final answer cited this site
site-guided navigation 100%
2xx rate 100%
done_unaided

WebMCP — what the site declares about itself

No tools registered

navigator.modelContext was not found on this page. Not adopted yet.

Put the content in the first HTML and add llms.txt first; then declare the tasks that failed above as tools.

Open it yourself with AOO Lens →

Act-stage check (nothing submitted)

Checks whether an agent could fill in the forms and press the buttons, up to the point of pressing. No form was submitted, nothing added to a cart, nothing paid. Report only; not scored.

The act stage was not checked in this audit.

Per-task results

Task	Verdict	Own-site share	Request success	Followed guidance	Cited own site
contact a human	Partial	100%	100%	0%	Yes
open roles	Full	100%	100%	67%	Yes
find a branch	Failed	50%	100%	0%	No
get support	Partial	100%	100%	0%	Yes
find pricing	Partial	100%	100%	100%	Yes
latest notice	Partial	100%	100%	0%	Yes
refund policy	Partial	100%	100%	100%	Yes
find a document	Failed	0%	0%	0%	Yes
compare two options	Partial	100%	100%	50%	Yes
create an account	Full	100%	100%	100%	Yes

About this report

Measured: 9/26/2026, 12:05:07 AM GMT+9
Engine: Gemini · gemini-2.5-flash · HTTP

This is what AI agents could do on the site at the time above, measured by actually using it. It is not a verdict on the site or the company, and the result can change when the site does.

Methodology →About AOO-Bot and opting out →