commbank.com.au
Gemini · gemini-2.5-flash · HTTP · Target commbank.com.auA measurement at one moment, not a verdict · MethodologyAgents can access the site and read foundational files like llms.txt, but fail to fully complete 70% of tasks due to missing information and reliance on external search.
Make “am I eligible” findable on the site+288 → 90 · grade C → B
All of them together: 96 (A)
Projected from the audit record. After fixing, re-run the task or re-measure to confirm.
AI agents successfully accessed commbank.com.au without being blocked and discovered agent-friendly files like /llms.txt and /sitemap.xml. However, the overall task success rate was only 30%, with 7 out of 10 intents resulting in partial or failed outcomes. The agents performed well on fees, signup, and comparison tasks, navigating natively and citing the site's own URLs. Conversely, tasks related to eligibility and policy forced the agents to rely on external search engines, indicating missing internal links or unparseable content in those areas. Notably, the eligibility task failed completely, encountering 404 errors and failing to cite any internal sources.
What works
- The site provides agent-facing files, including /llms.txt, /llms-full.txt, and /sitemap.xml, which aid initial discovery.
- Agents successfully completed tasks for fees, signup, and product comparisons using native navigation.
- The site does not block AI agents, returning a healthy 200 HTTP status on the homepage with 104 raw HTML anchors.
What to fix
For each item: its current state, why it matters, how to fix it and how to check. The same content comes as files you can hand straight to whoever does the work.
Putting the items together…
Fix files
Files generated from this audit. Paste them in, or hand them to a coding agent. Have someone review them before they go live.
Building the fix files…
Detailed results
The results behind the score, and the measurement record.
Evidence
- homepage HTTP 200
- redirect hops: 1
Evidence
- robots.txt contains Disallow rules
- First byte after 26ms
Evidence
- /llms.txt — present
- /llms-full.txt — present
- /sitemap.xml — present
- /sitemap-index.xml — absent (HTTP 404)
- /sitemap_index.xml — absent (HTTP 404)
- /robots.txt — present
Evidence
- 104 links in the raw HTML
Evidence
- outcome success · verdict full
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
Evidence
- outcome success · verdict failed
- the final answer cited no URL from this site
- site-guided navigation 0%
- 2xx rate 0%
- done_small_detour
Evidence
- outcome success · verdict partial
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
Evidence
- outcome success · verdict partial
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
Evidence
- outcome success · verdict full
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
Evidence
- outcome success · verdict partial
- the final answer cited this site
- site-guided navigation 0%
- 2xx rate 100%
- done_big_detour
Evidence
- outcome success · verdict partial
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
Evidence
- outcome success · verdict partial
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
Evidence
- outcome success · verdict partial
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
Evidence
- outcome success · verdict full
- the final answer cited this site
- site-guided navigation 100%
- 2xx rate 100%
- done_unaided
WebMCP — what the site declares about itself
navigator.modelContext was not found on this page. Not adopted yet.
Put the content in the first HTML and add llms.txt first; then declare the tasks that failed above as tools.
Open it yourself with AOO Lens →Act-stage check (nothing submitted)
Checks whether an agent could fill in the forms and press the buttons, up to the point of pressing. No form was submitted, nothing added to a cart, nothing paid. Report only; not scored.
Per-task results
| Task | Verdict | Own-site share | Request success | Followed guidance | Cited own site | |
|---|---|---|---|---|---|---|
| fees & rates | Full | 100% | 100% | 100% | Yes | |
| am I eligible | Failed | 0% | 0% | 0% | No | |
| get support | Partial | 100% | 100% | 100% | Yes | |
| find a branch | Partial | 100% | 100% | 100% | Yes | |
| create an account | Full | 100% | 100% | 100% | Yes | |
| refund policy | Partial | 100% | 100% | 0% | Yes | |
| find a document | Partial | 100% | 100% | 100% | Yes | |
| contact a human | Partial | 100% | 100% | 100% | Yes | |
| latest notice | Partial | 100% | 100% | 100% | Yes | |
| compare two options | Full | 100% | 100% | 100% | Yes |
About this report
- Measured
- 9/26/2026, 12:17:54 AM GMT+9
- Engine
- Gemini · gemini-2.5-flash · HTTP
This is what AI agents could do on the site at the time above, measured by actually using it. It is not a verdict on the site or the company, and the result can change when the site does.